🖤 Lifetime Guarantee

We stand behind our craftsmanship.

Our dog collars come with a lifetime guarantee for the life of your dog.

What’s Covered

This guarantee covers:

- Hardware failure

- Stitching or construction issues

- Defects related to craftsmanship

If something fails due to how it was made, we’ll repair or replace it.

What’s Not Covered

The lifetime guarantee does not cover:

- Normal wear and tear

- Damage caused by chewing, rough play, or misuse

- Accidental damage

- Lost items

(Real life with dogs happens — we just can’t replace everything forever.)

How to Use the Guarantee

If you believe your item qualifies:

1. Send us a message with photos of the issue

2. Include your order number

3. We’ll review and let you know next steps

Every claim is handled on a case-by-case basis, with fairness and honesty on both sides.

Final Note

Rotten Co was built for real dogs, real life, and real people. We’re always happy to help — just reach out if you have questions before or after ordering.